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Privacy & Return Policy

Return Policy

LA.LA.LAND wants to be sure that you are happy with your purchase. If you are unhappy and would like to exchange it please send us an email to

  • Merchandise must be returned within 14 DAYS of the DELIVERY  No exceptions will be made.
  • Once the return is approved, an e-gift card will be issued.
  • Gift cards do not expire.
  • No money refund will be given under any circumstance. No exceptions will be made.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags attached.
  • Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.
  • Accessories, swimwear and cool stuff cannot be returned.
  • All sale merchandise is final sale.
  • Original shipping charges are non-refundable.
Privacy Policy

LA.LA.LAND is committed to protecting the privacy of our customers

Privacy Policy (hereinafter, the “Policy”) applicable to (hereinafter, the “Site”), a website owned and operated by LA.LA.LAND, LLC, a limited liability company doing business as “LA.LA.LAND” (hereinafter, “LA.LA.LAND, “we” or “us”). The Policy is subject to and must be read in conjunction with the Terms and Conditions of Use (hereinafter, the “Terms” or “Agreement”) of the Site and is binding on all Site users. This Policy is designed to inform you about the types of information that we gather about you and your organization, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.

By using the Site you are accepting and agreeing to be bound by each of the terms set forth in this Policy. LA.LA.LAND may modify this Policy at any time. Amended terms of this Policy are effective as of the date that they are posted. You should, therefore, review this Policy from time to time. Your access and use of the Site or any purchases made through the Site after the effective date of any amendment to this Policy means that you have accepted its amended Terms. If you do not agree to be bound by (or cannot comply with) the terms of this Policy as amended from time to time, you agree that your sole remedy is to cease using the Site. Your continued use of the Site or any purchase made through the Site constitutes your agreement to be bound by the amended Terms (that is, the then current Terms) of this Policy.

For purposes of this Policy, to use, access and/or visit the Site includes visiting the Site or any of its pages, in order to buy, request or obtain any product from LA.LA.LAND, making purchases through the Site, registering (partially or completely) in the Site, and logging in and out. 

  • Collection and Use of Your Personal Information:

For all visitors to this Site, LA.LA.LAND collects general data pertaining to each Site visitor, such as the visitor’s IP address, operating system, browser type and version number, and the web pages viewed. This information is aggregated with all other visitor information.

LA.LA.LAND collects personal information, which means information by which specific individuals can be identified, including by name, identification number, mailing address, email address, and other personal characteristics or attributes. LA.LA.LAND will process personal information collected from you fairly and lawfully and will not use such personal information for purposes that are incompatible with the purposes it was requested and received. For example, LA.LA.LAND will use your personal information to process orders; to help us to improve our websites and your online experience; to provide you with information about our products and services; for ordering, customer support, payment, processing and service purposes; to transact business with us; for credit checks, collections and related billing or credit purposes; and as otherwise allowed by law.

In addition to the personal information you provide to us, you shall also need to provide financial information to us or to our payment processing service provider for the purpose of ordering products. This data is only used to process your purchase.

  • Sharing Your Personal Information:

LA.LA.LAND may share your personal information within our organization, with any of its subsidiary worldwide, or with authorized third parties (e.g., business partners, suppliers and financial institutions) as described in this Policy. We may also disclose information in response to subpoenas, governmental requests or other legal process or to otherwise protect our legal or contractual obligations. We will not sell or otherwise transfer your personal information to individuals or entities outside LA.LA.LAND or one of our authorized partners or resellers without your approval. 

  • Cookies:

A cookie is type of identifier sent from a website to your computer system via your web browser to provide tailored features. LA.LA.LAND uses cookies in order to secure and confirm your information when logging into partner access with your private login name and password. We do not use this information for any other purpose than to grant you access to secured specific reseller only website pages.

  • Email Communications:

LA.LA.LAND provides customers with promotional announcement for savings, and product launch and these announcements can be stopped at any time by selecting the opt-out feature at the bottom of the email. We do not sell these email lists to any of our business partners for any reason.

  • Third Party Service: Contests, Events and Webinars:

From time to time, LA.LA.LAND will collect personal information for contests, events and webinars. This information may be disclosed to our third-party partners for the limited purpose of awarding prizes and/or developing business opportunities.

  • Communication Preferences and Reviewing Your Personal Information:

You can manage your communication preferences, as well as access and update your personal information, by sending email or sending a letter to the mailing address below:


Attn: Communications

500 Ave Muñoz Rivera

Edif Centro I, Ofi 215

San Juan, Puerto Rico 00918


When contacting us please include your name, email address, and the details of your request. LA.LA.LAND will respond to such notifications through email or regular mail.

  • Security of Your Personal Information:

LA.LA.LAND uses a combination of industry standard security measures to protect your personal information from loss and misuse.

  • External Sites:

The Site may contain links to other websites (“External Links”). LA.LA.LAND is not responsible for the privacy practices of other websites. We encourage users to read the privacy statements of each and every website that collects information.

  • Children’s Privacy:

People under the age of eighteen (18) may not use the Site in order to purchase any of LA.LA.LAND’s products. If we learn that we have collected children’s personal information without parental consent, we will delete it from our systems.

  • How to Contact Us:

You can contact LA.LA.LAND by sending an email or a letter to the mailing address listed below. Please include your contact information, and a detailed description of your request or privacy concern.


Attn: Privacy Terms

500 Ave Muñoz Rivera

Edif Centro I, Ofi 215

San Juan, Puerto Rico 00918


When contacting us please include your name, email address, and the details of your request. LA.LA.LAND will respond to such notifications through email or regular mail.

LA.LA.LAND reserves the right to change its practices concerning information gathered from visitors to its websites. If such changes occur, this Privacy Policy will be updated. Visitors should check back periodically to confirm the then-current terms of this Policy. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.